Living overseas was always going to prove tricky when it came time to buy our “forever” home in Melbourne where we intended to move back to. Not being in any rush- considering we really don’t know when we will relocate back- we had been looking on and off for the past 5 years but hadn’t settled on location or type of residence. When the housing market started to slow down we thought the time was right to enter the market. We engaged Kristen and Adam to help us with this process.
Their combined expertise and knowledge in Real Estate and Architecture gave us confidence that the right property would be found eventually. When we finally settled on an area that we liked but was unfamiliar to us Kristen was able to provide guidance and recommendations as to desirable locations, neighbourhoods and proximity to local facilities and Adam was then able to advise on the practicalities of potential blocks (as we had decided to knock-down and build) in relation to size, frontage, slope, aspects and building potential. Properties both on and off market were considered.
We thought their assessment for each property we considered was thorough, informative, honest, and relevant with pros and cons as well as accurate suggested price ranges.
They eventually secured a property for us at Auction (Kristen bidding on our behalf thank goodness) at a price we were extremely happy with as well as the overall block. We believe this was possible only through Kristen and Adam’s up to date and “inside” knowledge of Real Estate nuances as well as a very good working/professional relationship with local Agents.
We believe we have a fabulous block of land on which to build our “forever” home in a great location and look forward to continuing our relationship with Kristen and Adam in the future.
We couldn’t have done this without them!!!
Tina and Mark, Hong Kong/Hampton
Being interstate buyers with very specific requirements, we engaged WoledgeHatt to find us the right property. We had interviewed other buyers advocates, but none had impressed us until we spoke to Kristen. From the outset we were confident that she understood our needs and showed a very deep knowledge of the real estate industry.
Kristen, Alexandra and Adam evaluated many properties for us over several months. We made many requests of them and nothing we asked was too much trouble. Their expert advice steered us away from properties that we may well have purchased on our own.
We successfully purchased our apartment at auction. Kristen and Alexandra’s exerience and advice on tactics at the auction resulted in us securing our property at a price well below what we were prepared to pay.
Their professionalism, experience and knowledge of the industry, and exceptional communication skills, made it a very happy experience for us. We would not hesitate to recommend them to others.
Eric and Denise, St Kilda East
Despite having purchased many properties over the years, our latest purchase was the first time we had used a buyer advocate. Employing Woledge Hatt was the best decision we ever made.
Their professionalism showed from day one as we were carefully taken through the process in a very logical, considered manner, beginning with a rational assessment of our key objectives.
Kristen always remained calm and in control, outlining all the relevant pros and cons about properties we considered, recommending building inspections and contract checks where necessary. A steady head was just what we needed with the frustration of trying to find the ‘right place’.
Then followed very comprehensive market research to identify potential properties, both on and off market.
Prior to the auction, we had a meeting with Kristen and Adam during which Kristen armed us with all the information we needed. We were so impressed with the level of expertise, the information we were armed with and the document given to us – all the information you could possibly need to make an informed decision.
Kristen has vast real estate experience that gives her the edge and makes her stand out when it comes to understanding the process of dealing with agents.
Thank you for a superb customer experience!
Ross and Sue, Brighton East
I had already formed a very favourable impression of Alexandra Ruffell and Kristen Hatt when I turned to them for help. I had met Alexandra at opens and at an auction and we would inevitably end up having a chat. Alexandra was friendly and approachable and I was impressed with her generously given evaluations of the properties. Alexandra also explained the process by which they evaluate a property to determine the lower, average and upper range. I had also witnessed Kristen bidding successfully on behalf of a client and was impressed with her skilled and confident bidding.
After six months of emotionally exhausting and discouraging house hunting, I engaged Alexandra and Kristen for help with negotiating the purchase of a property in Hampton. They prepared a detailed property report with a pricing assessment. When put together, this gave me a much better idea of the value of the property.
An unfortunate recent experience bidding at an auction, when I had lost perspective and bid considerably over my own preset limits, had made me decide that it would be better to have a professional bid on my behalf. To relieve my stress, Kristen arranged for a room where I could sit with Alexandra, who was a great support.
When Kristen came into the room and said “You have just bought a house”, I was overwhelmed with relief and happiness. Several days later, I am still pinching myself with disbelief that I was able to buy the house that I absolutely knew was “the one” as soon as I had walked through it.
Kristen and Alexandra are also helping me with advice on obtaining further diligence checks.
Kristen and Alexandra have a deep industry knowledge, which is essential to getting the right property at the right price. They are also skilled in negotiation and have an established reputation which earns them respect from realtors. They are also intelligent and lovely ladies and it has been a pleasure engaging with them.
We were time-poor and out of our depth searching for a property on the Mornington Peninsula. Hands down the best advice we were given was to contact Adam and Kristen from WoledgeHatt Buyer Advocates and boy are we glad that we did.
Adam and Kristen use a clear, considered and effective methodology – helping us define and refine our brief, sourcing potential properties both on and off the market and thoroughly researching the market to give us certainty in setting the amount to bid. Adam and Kristen’s understated confidence in their knowledge and skills is justified; coupled with their professional but utterly approachable manner and genuine desire to secure us the right property, made it a pleasure to work with them.
Yes, we found a place; in fact, for our needs we found The Place. However, working with Adam and Kristen was as much a part of our success as the outcome.
Needless to say we have no hesitation in recommending Adam and Kirsten and in fact only days after our purchase we have done just that!
Scott & Adaobi, Malvern East
Adam helped us purchase our family home and so we turned to him again when we were looking for an investment property. Being able to spot the good opportunities takes experience and industry know-how and that’s the value that Adam provided. He was open and honest with his assessments and steered us away from ‘lemons’. In the end, he identified an opportunity for us that we would have missed otherwise.
As a buyer’s advocate, he can meet a broad range of buyer needs.
There is no doubt that with his architectural knowledge and proven buying process Adam is excellent in helping people get into a dream home. At the same time, he also has an investment ‘Hatt’ (excuse the pun). He found the perfect investment property for us – low maintenance, good rental yield, with long-term growth prospects and value-add opportunities. He also capitalised on a unique seller situation to help us secure the property at a very reasonable price.
We would have no hesitation recommending WoledgeHatt to our friends and family.
The Chan Family, Hawthorn
We have recently successfully bought a property in a very competitive market with the help of WoledgeHatt.
From the first meeting to the purchase of the property, we felt we were in very good hands. Both Kristen Hatt and Adam Woledge have exemplary standards. They showed depth of understanding during our discussions and their advice was very clear and well presented.
Kristen has extensive real estate experience and it was her complete understanding of the process that produced a successful outcome. The documentation we received about the property we purchased was highly professional and her negotiating skills are outstanding.
Adam is an architect and he also has a thorough understanding of the property market. He gave expert advice on the building and alteration possibilities of anything we looked at. He came up with very good ideas about how houses could be altered to meet our requirements.
We could not recommend WoledgeHatt highly enough to prospective home buyers. Their knowledge and experience made the difference to us in successfully buying the property we wanted.
The process we went through with them was enjoyable and we could not be more pleased with the outcome.
Allan & Jocelyn, Brighton East
Many thanks for your help in securing the purchase of my new townhouse in Kew.
Although the search was probably shorter than most, it felt good having you on board as we tried to buy the property at ‘a minute’s notice’!
I would not have been able to organise things as quickly as Adam did, nor would I have known what to look for when inspecting the property. It was comforting to have an architect pass his eye over the apartment and give it the professional ‘thumbs up’.
We are all prepared to spend a substantial amount of money when selling our homes, so it makes perfect sense to me, to engage professionals when buying a home – probably the most significant purchase we make in our lives.
Thanks again to you both for making the process quick and easy. I would not hesitate in recommending your company to any future clients.
DEAR ‘DYNAMIC DUO’,
I was hesitant to go down this path, but realised I was missing out on opportunities to purchase prior to and at auctions. So, what you collectively achieved for me was exactly what I hoped would happen, to purchase prior to auction, and, you did it so well.
The building inspection was another idea which, to put one’s mind at rest, was a necessity, so thanks again to you and the helpful, friendly, detailed Robert Pitts.
As a working pair, you each contribute a unique set of skills which balance exceptionally well. Not just a lucky coincidence, I imagine.
Kristen, amid your family loyalties, you maintained a steady bolstering contact level which was very much appreciated during this stressful time, and your consummate negotiating skills, and ‘reading’ situations and people was a joy to observe, (even if I wasn’t there). You even made an early morning reminder call to wake me! Thanks Mum. Your quiet, steady though steely confidence is just what one needs on one’s side in the big decision stakes.
Adam, you stepped into the breach in Kristen’s absence and were protective and supportive of me on the day of signing, including taking and sending ‘photos of bits and pieces remaining, even down to finding the paint colour/formula for exterior trim; “Tickling”!! Very much appreciated by me in what was and will be a huge transition from my current life. I think I was in a brain freeze fog and would just about have signed anything! You also put my over-imaginative mind into rest mode by saying there was nothing really wrong, except the kitchen window fix-up. Big help there.
So, kids, you’re a lovely, easy couple with whom to work; I wish you every success and would happily recommend you to others should the occasion arise. You both seem to fit so well in your industry, and who doesn’t love Real Estate!
Gail, Glen Iris
Jordon and I cannot thank you enough for your assistance in buying our family home. The process has been a lengthy one and your advice and support throughout this time has been invaluable. Just a few of the tangible benefits we obtained from enlisting your services include:
- Refinement of our needs and constructive insight into things we may not have considered (eg, you were right to point out the importance of proximity to public transport given our work and the age of our in-laws and their ongoing assistance with our children, as well as capital growth).
- Constant updates of new and good properties on the market that met our KPIs. Most notably, the house we ended up buying was in an area not on our “radar,” but has fortuitously ended up being the ideal location for us taking account of work, schools, the in-laws and lifestyle considerations. It’s also a wonderful home!
- Helpful estimates of price backed-up by comparable and recent sales, cutting through the maze of quotes provided by agents.
- Access to “inside” knowledge of how the real estate industry operates. This was particularly important during negotiations of the sale price on the day, which resulted in actual savings in the price paid.
- Organisation of due diligence including building/pest inspections, conveyancing, planning checks etc. This was crucial for us as we had very limited time ourselves in the week leading up to the auction.
We also want to thank you both, in particular, for your assistance on the day of the auction. Although it was not our first property purchase, we (well, one of us) found the nerves in the lead-up quite testing! The meetings we had with you before the auction (including one immediately prior), together with Adam’s guidance throughout the morning, while Kristen handled the bidding and negotiations, worked extremely well for us. We felt completely relaxed throughout the process knowing that you were representing our best interests at all times.
Finally, the professional yet down-to-earth manner of you both has made it a pleasure to work with you to secure our dream home and your integrity and honesty throughout the process is a source of admiration. We can’t speak more highly of you both and we wish you and WoledgeHatt all the best for the future.
Eloise & Jordon, South Yarra
Being new to Melbourne we knew that we didn’t understand the market and that without that understanding it would be very difficult to purchase wisely, and also result in lots of frustration and disappointment.
We were so impressed by your professionalism and dedication. We know you have other clients but the level of service you gave us made us feel like we were your number one priority.
We appreciated the off-market opportunities that you showed us. The research you did on the properties in which we were interested was outstanding and gave us confidence in setting our budget as well as helped manage our expectations. Your clear instructions in the lead up to auction and on auction day were excellent. Kristen’s knowledge of Bayside real estate and the various players was incredible – and invaluable.
Your support of our decision not to pursue a property was also very appreciated. We never felt pressured to proceed with a house, even with you having spent numerous hours researching it, etc.
Our new house had some contractual issues pre-auction which caused us a great deal of concern and stress – and without Kristen’s involvement we would have walked away. Kristen’s liaising with the agent and vendor’s conveyancer, and calming us, was incredibly important and we can’t thank her enough.
Kristen’s strategy for the auction was fantastic, thoughtfully tailored to the situation in front of us, and brilliantly executed – with the result that we purchased our new house for significantly less than we had been prepared to spend!
We are so thankful that Mel recommended you to us and we will very happily and wholeheartedly recommend you to friends in the future.
Thank you for a fabulous service!
Tim & Rae, Beaumaris
Adam and Kristen are a highly professional team with extensive experience in the property market, and with the real estate market generally. They listened closely to our instructions and were able to match our criteria with properties with a high degree of precision. In addition to a high degree of attention to detail, Adam’s architectural design experience was invaluable in understanding the potential in unrennovated properties. Their suggested price ranges were very accurate and were delivered in detailed pre auction reports that were of an extremely high standard. I was extremely impressed with their service and have no hesitation in recommending them to prospective buyers.
Julianne, Malvern East
WoledgeHatt Buyer Advocates were strongly recommended to me by a friend who is a director of a well-respected eastern suburbs real estate agency. I was in the market to purchase a townhouse and, as I have complete trust and confidence in my friend, I did not make any further enquiries.
The purchase of a home is a large financial and emotional commitment in one’s life and I wanted to be totally assured that my Buyer Advocates would successfully navigate me through the process. I need not have been concerned. From the outset Adam and Kristen were very thorough and professional in their approach and left no stone unturned in their quest to find the right property for me.
The process was highlighted by constant updates, objective, reasoned and expert advice as well as face to face meetings and numerous phone discussions. The presentation of the Property Report of several homes which were of interest was exceptional, giving me confidence in knowing guidelines for prices of properties as well as historical data of recent sales in the area.
It was also of great reassurance to me that Adam is an architect, especially pertaining to the quality or otherwise of the exterior and interior of any prospective purchase. The synergy and teamwork between Adam and Kristen at meetings, inspections and at auctions was readily apparent.
When I purchased my home recently, Adam and Kristen were side by side all of the way, all of the time. And if that wasn’t enough, their after sales service, which so often goes missing in many business dealings, was second to none.
I would have no hesitation in highly recommending WoledgeHatt to any of my family, friends and business colleagues.
I interviewed three prospective buyer advocates and chose WoledgeHatt based on their professionalism and understanding of my needs. The interview took place in their office allowing for privacy and confidentiality. They explained the process and answered all my questions, with courtesy and kindness.
All up, the process from meeting them to buying my house took about 4 months with Christmas in between. Kristen remained in contact at all times, emailing me any prospective houses that may be of interest. They also assessed any properties that I found online and had asked them to evaluate.
The actual purchase of my property was not as straightforward as one may hope, however, Kristen kept me informed every step of the way and explained the process in a way that kept me calm. When it came to the negotiating, both Kristen and Adam would conference call me and give me their viewpoints, ensuring I understood the pros and cons of the possible choices that I had. They never pushed me to do something I was uncomfortable with. They just made sure they explained in detail what my options were and the ramifications of each.
During the negotiations I was understandably nervous and Kristen went out of her way to meet up with me to keep me calm and shed some positive light on it all. She was also very patient with me, as I asked a lot of questions and was quite particular about what I wanted to happen. Even after signing the documents, I bombarded Kristen with emails and she always remained professional and courteous, despite my numerous demands.
The advantage of going with a buyers advocate for me, was when going to auction and the negotiating process afterward. This was always where I stumbled in the past and missed out on a property I wanted. The legwork before hand is relatively easy with everything being online but their expertise in taking the final hurdle of purchasing, was the area in which I needed their expertise.
Settlement is still to come on my property but Kristen and Adam have assured me they will be with me every step of the way and even remain in contact afterwards should I have any questions. Their integrity and professionalism so far, give me no doubt that they will honour this promise.
Adam Woledge and Kristen Hatt of Woledgehatt Buyers Advocates acted as our buyers advocates to source a property for purchase in Carlton – initially for investment purposes, but ultimately for owner occupation on our return to Australia. During the period of engagement, we were living in Shanghai, China and Adam and Kristen were our ‘eyes and ears’ to the Melbourne market. They undertook a detailed profile of our property search requirements up front and then provided us with a regular stream of email communications highlighting properties of potential interest aligned with our preferred purchase criteria. During the period of our engagement of their services, we bid on three separate properties. On each occasion we had multiple telephone conversations to align our strategic thinking and were provided with detailed comprehensive reports supported by real time market data on the pros and cons of each property and prospective price range for purchase at auction. On each occasion their market assessments of the properties and anticipated price ranges were very accurate, including for our ultimate purchase in Newry Street, Carlton North.
We were delighted with our purchase outcome and with all aspects of service provided by Woledgehatt and have no hesitation in recommending Adam and Kristen’s services to any prospective property purchaser in the Melbourne market. Their service was great value for money, they were honest and transparent in all communications and outstanding in all aspects of their service delivery. Their auction strategy and bidding execution were excellent and acknowledged independently as outstanding by domain.com.au (The Melbourne Age, Sunday 20 March 2016). If we purchase property in future, we will be engaging their services again.
Jo & Danny, Carlton North
It has been our great pleasure to recently have purchased a house with the significant assistance of WoledgeHatt Buyer Advocates. Kristen and Adam managed to find us the property we wanted, in the area we hoped for at the right price, and they did it very quickly. They are knowledgeable and organised, and they are serious about customer service. They have integrity and were able to produce a fantastic outcome for us. When we first decided to use a buyer’s advocate we interviewed 3 companies but on meeting Adam and Kristen we were immediately struck by their obvious professionalism and attention to detail ,and we felt comfortable with them. From the beginning the emphasis was on regular communication and progress reports. This made us feel safe to collaborate with them on such a huge project. We never felt pressured to just buy something, in fact they pointed out on many occasions that houses we were interested in were not suitable for various reasons. They listened to us, and genuinely care about producing the best result for their clients. With their own unique skill sets , they are also a fantastic team. It was certainly amazing to see them in action on auction day, their negotiation skills saved us time and money. After this experience, we won’t be buying another house without using their services.
Nicole & Mitch, Hampton
We have recently purchased what we consider to be the ideal home for our family. This has only been made possible with the experience and expertise of the team from WoledgeHatt.
Together, Adam and Kristen provide a rare combination of skills that gave us absolute confidence throughout the entire process.
Adam is an Architect. Whether he is looking at a tired period home in desperate need of a renovation or a modern extension, his insight is invaluable. He is a genuine expert of property in the Boroondara/ Stonnington area. Not only does he have a deep understanding of building/ planning permits and heritage overlays (i.e. what’s possible?), but also a genuine appreciation of return on capital investment within the area (i.e. what’s appropriate?).
Adam and Kristen brought the vital element of objectivity to the valuation process. This provided clarity during what can be a highly emotional process, particularly on auction day.
Kristen is able to ‘think’ like a Real Estate Agent. Her experience and discernment brought calmness and control to the process and her relationship with the selling agents was hugely advantageous. With Kristen on the team it felt as though we were on a level playing field.
We are immensely grateful for Adam and Kristen’s service. They found our perfect family home (off-market) and helped us secure it for the right price – all in a very hot property market. We will not buy another house without their help.
Joe & Natasha, Malvern
Kristen and Adam took all the stress out of purchasing a property. They handled everything from obtaining information about the property to negotiating on auction day. Thanks to their thorough research we felt well informed going into the auction. Their excellent communication throughout each stage of the purchase allowed us to feel relaxed and in the hands of professionals. Their expertise and knowledge of the property market and skills at auction and negotiation were invaluable and allowed us to buy our dream home within our desired budget. We were thrilled with their services and would recommend them to anyone purchasing a home.
Sarah & Adam, Canterbury
Adam and Kristen assisted us purchase our home on Saturday. We are thrilled with the outcome and genuinely believe we saved money by engaging their services.
Initially, we engaged their services for the ability to access the off market properties. In the end, we really benefited from their experience in bidding at auction and later, the negotiations which took place after the property was passed in to us.
Adam and Kristen were brilliant at keeping the whole process ‘real’. Bidding and negotiating is a very emotional and complicated process and they were exceptional at guiding us and focusing us on what we wanted to achieve.
Both Adam and Kristen were very professional throughout the entire process. Adam kept us regularly informed on new properties coming on the market and really understood our requirements. Adam attended all the open for inspections that we asked him to and provided a detailed report when needed. He even provided architecture sketches and a concept plan for a possible second story renovation. His knowledge of the Boroondara area and heritage overlay restrictions was extensive.
Post sale, the support has continued. From organising a lawyer, to liaising with the real estate agent to giving us advise as to the next steps. Adam has even offered to assist us with our renovation project!
We would highly recommend Adam and Kristen from WoledgeHatt – they are a great team and we appreciate everything they did for us.
Georgina & Andrew, Kew
‘After 18 months of active property search, including the frustration of missing out at auction numerous times, we came to the realisation that paying for expert assistance would be money well spent. In a low-supply environment, we needed help sourcing properties (off markets), advice on potential properties (suitability, renovation potential, pricing), and strategies to give us the best chance of securing the property once we found it.
Adam and Kristen used their extensive network to get us at the front of the queue with respect to numerous off-market opportunities in the area.
They also undertook extensive door-knocking to create further opportunities for us.
Adam and Kristen secured our dream home at an auction we thought we had no chance at. All scenarios for auction day were contemplated and we had a Plan A, B, C & D for the day!
This meticulous preparation helped us not only secure the property, but at a price we couldn’t believe.
Adam and Kristen come with our highest recommendations. A no-brainer if you are serious about securing the right property at the right price.’
Kate & Ed, Albert Park
Dear Adam & Kristen,
Still can’t believe the great outcome, Adam you were just so dynamic and amazing and Kristen you were so caring and supportive, even down to the bottle of water and whispering ‘don’t forget to breathe!’
I am so appreciative of your expertise. It’s not just your professional bidding skills that I’m grateful for – both you and Adam were able to settle any nerves I might have had with your warmth and continued support both before, during and after the
Cheers and thanks again to you both.
Glenda, Carlton North
We recently purchased an off-market home with the help of WoledgeHatt after going it alone for a number of months. Not only are we incredibly happy with the end result, we were also very satisfied with the process.
Adam and Kristen are professional, approachable, knowledgeable and very thorough. The high level of communication was first rate.
Something that sets WoledgeHatt apart is that Kristen and Adam work together with you throughout the whole process, leveraging their different strengths and experience.
We would highly recommend WoledgeHatt for other homebuyers and would not hesitate to use their services again if required.
Mark & Danielle, Hawthorn East
Dear Adam and Kristen
Thank you for your support and the exceptional outcome you achieved on our behalf, my wife and I are extremely grateful.
We spent nearly 2 years looking at properties to purchase in and around Port Melbourne with no result and finally resided to appointing your companies services.
You made the process very simple, less stressful and most importantly achieved a result that we had almost given up on.
Once again thank you very much.
Nick & Connie, Port Melbourne
We employed WoledgeHatt as Buyer Advocates to bid at auction for a house we had fallen in love with. Adam and Kristen were there to offer support and valuable advice at every stage. They thought of everything and worked very well as a highly professional team. They made what can be an overwhelming and anxious time quite fun. They took the worry out of buying and we believe we obtained a much, much better result than we would have bidding for ourselves. Of course we got the house! We would not consider buying without using their wide ranging experience and expertise. In fact we are employing them again to help our daughter and son-in-law get the house of their dreams.
Liz & Nick, Canterbury